Statements are truly a multi-functional document. Institutions generate them for every single customer and, whether paper or electronic, they must be retained by the enterprises that generate them. Statements serve as a record of transaction, may be used in court in a dispute, serve a valuable role in the accounting process, are referenced by customer service, and present a powerful communication "touch point" to cross sell additional products and services and to ensure loyal customer relationships.

Compliance Meets Customer Experience

The EMC Documentum solution for compliant statement archiving and presentment captures statements directly from line-of-business systems, creating digital archives that can be managed directly through the industry-leading Documentum repository. Customer portals (e.g. banking portals) can leverage these archives to furnish XML/HTML statement summaries and render full-fidelity PDF statements to the customer.

The solution extracts optimized metadata from each archived document, enabling the content to be classified and searched. At the time of storage, applications can use this metadata to apply policies for foldering, security, retention, lifecycle and workflow. As a result, terabytes of data can be correctly classified and managed by any relevant application.

Financial services institutions can easily configure document retention and disposition policies behind the scenes to meet regulatory challenges. These policies can be easily and automatically applied and enforced at the platform level across all content types, including PDF, enterprise wide. You can bring content under control and into compliance, reducing your organization’s risk, storage and discovery costs.

And to improve the customer experience, the solution leverages Document Sciences' (an EMC Company) xPression to produce high-value personalized statements that are well-designed and clearly communicate all account activity, making it easier for customers, and easier for banking institutions to attract and retain valuable clients.

A Complete Solution
Shorten time to value. EMC Documentum content-enabled solutions include a full range of EMC products, services and support, as well as EMC-certified partner technologies and services -- complemented with deep industry and process expertise – so you can achieve maximum value in the least amount of time.