In today's increasingly diverse and competitive financial services marketplace, customers have higher expectations for innovation, convenience and on-demand self service. This, as well as unprecedented transaction volumes and heightened compliance and security demands, puts enormous pressure on financial services institutions (FSI’s) to automate the paper-intensive processes on which they have long relied. To meet customer demands while automating legacy processes, FSI’s must integrate the content value chain – leveraging information assets more efficiently to reduce operating costs and ensure compliance, even as they personalize service, manage customer relationships, and maintain brand consistency.